A little help please? - Guild Wars Forums

RainbowMists · Dec 13, 2010, 04:13 AM // 04:13

Hi everyone,

I started to try playing Guild wars Nightfall again...
Only to realise that they HAD to update it so you have to remember a character's name...
Well... After like a year or so not playing it, I've kinda forgotten my characters names...
I've sent ticket after ticket regarding the subject, but still nothing to help me "get my account" back.

I send one ticket at a time, until I have a reply for that ticket.
I have send my real information, as much information regarding my characters as possible, etc.
Even sent the game activation code and other details...

However, I am unable to send any "screenshots" of my characters, because unfortunately I don't have screenshots, as this pc is slightly newer (as well as the other one crashed and went kablooey..)

On average, when should I get my account back?
Or rather, when will I receive one of the characters names?

It's been two days already, and at this rate I may as well buy a new GW, as there are certain offers available.
I wouldn't even mind if they deleted or cleaned the account so I started fresh, it was what I was planning to do anyway. ~_~

I want to play.. I was going to show my friend the game, as she might be getting it too... But I can't play because of the stupid "character" update, where you need to remember the name... *Sigh*

Kumu Honua · Dec 13, 2010, 04:22 AM // 04:22

Patience. It's the weekend.

They will respond to you, and if you have enough information, you will get your account.

RainbowMists · Dec 13, 2010, 04:32 AM // 04:32

Quote:

Originally Posted by Kumu Honua

Patience. It's the weekend.

They will respond to you, and if you have enough information, you will get your account.

=x For me it's Monday 3:30 PM, so... Hehe..

I already have my account, it's just the character name. >_<
I know the account name, pass, CD Key, my old information, just... Not the character names.

So far ~3/4 tickets sent, and not much useful information received.

**Marty Silverblade** · Dec 13, 2010, 04:33 AM // 04:33

In addition to checking screenshots (which you can't do), you can try contacting people who might know your IGN. Real life friends who used to play with you are a good start. Posting on a guild forum if you had an active one may also help. Check old emails, online or real writings you may have made, etc.

Quote:

Originally Posted by RainbowMists

I want to play.. I was going to show my friend the game, as she might be getting it too... But I can't play because of the stupid "character" update, where you need to remember the name... *Sigh*

I can assure you, having to wait a few days for support to get back to you is better than losing thousands of hours of game play because of NCSoft's dodgy security.

Kumu Honua · Dec 13, 2010, 04:42 AM // 04:42

Quote:

Originally Posted by RainbowMists

=x For me it's Monday 3:30 PM, so... Hehe..

I already have my account, it's just the character name. >_<
I know the account name, pass, CD Key, my old information, just... Not the character names.

So far ~3/4 tickets sent, and not much useful information received.

Doesn't really matter what time/day it is for you. It matters what time/day it is for support.

For them it's Sunday night.

Patience. All you can do is wait for the responses. Patience. Patience.

There really is nothing that posting here will accomplish.

RainbowMists · Dec 13, 2010, 04:51 AM // 04:51

Quote:

Originally Posted by Marty Silverblade

In addition to checking screenshots (which you can't do), you can try contacting people who might know your IGN. Real life friends who used to play with you are a good start. Posting on a guild forum if you had an active one may also help. Check old emails, online or real writings you may have made, etc.

I can assure you, having to wait a few days for support to get back to you is better than losing thousands of hours of game play because of NCSoft's dodgy security.

Hmm, I didn't really play with anyone I knew... I did however join a Guild, but not a clue what it was called... I joined it, and then the last I remember was my pc crashing, and therefore the new pc, and I forgot about playing GW. >_<
As for emails, the one I used ages ago for this game is gone.. Somehow, thanks to Hotmail..

As for writings, I don't have any of my character names... Then again, it took me over an hour to find my login details..

Johny bravo · Dec 13, 2010, 07:46 AM // 07:46

Just another thing to point out. You may not want to delete all your characters as they get b-day presents that can be sold or used for your Hall of Monuments (EoTN thing)

RainbowMists · Dec 13, 2010, 08:46 AM // 08:46

Quote:

Originally Posted by Johny bravo

Just another thing to point out. You may not want to delete all your characters as they get b-day presents that can be sold or used for your Hall of Monuments (EoTN thing)

Oh? That's something new which I haven't heard about... D: In that case I Don't want my characters deleted lol.
But still awaiting my ticket response.

I hope to be playing before x-mas, if not... I'll just get Prophecies and play that instead. >.<

End · Dec 13, 2010, 08:49 AM // 08:49

Quote:

Originally Posted by RainbowMists

Oh? That's something new which I haven't heard about... D: In that case I Don't want my characters deleted lol.
But still awaiting my ticket response.

I hope to be playing before x-mas, if not... I'll just get Prophecies and play that instead. >.<

Yeah, it's their weekend. Just don't hold your breath. They aren't exactly fast but if you were able to give them your acess keys. You should have no issue getting your account back swiftly(as in swiftly for anet I'd say ~1 week) since thats really all they need to identify it as yours.
Don't worry about not being able to send screenshots. I mean honestly if you had a screenshot of your characters. Then odds are your ign would be in the screenshot now wouldnt it

RainbowMists · Dec 13, 2010, 09:20 AM // 09:20

Quote:

Originally Posted by End

Yeah, it's their weekend. Just don't hold your breath. They aren't exactly fast but if you were able to give them your acess keys. You should have no issue getting your account back swiftly(as in swiftly for anet I'd say ~1 week) since thats really all they need to identify it as yours.
Don't worry about not being able to send screenshots. I mean honestly if you had a screenshot of your characters. Then odds are your ign would be in the screenshot now wouldnt it

Very true, but you could always capture it in a way which it wouldn't show your name, correct? :P

End · Dec 13, 2010, 09:30 AM // 09:30

Quote:

Originally Posted by RainbowMists

Very true, but you could always capture it in a way which it wouldn't show your name, correct? :P

you could...but most people who have one ss have a bunch odds are at least one will be good

RainbowMists · Dec 13, 2010, 10:35 AM // 10:35

Ah... I suppose that's true, but I have none.

Otherwise I'd be playing right now.. GW2 looks insane...

I want that too. XD

*Darcy* · Dec 13, 2010, 12:53 PM // 12:53

Stop creating new tickets. It just confuses the support system without moving things along any faster. In fact, it might help to email [email protected] with Character Name - Multiple Tickets in the subject line. Give them all your owner & account info (they don't need the password) and list the ticket numbers so they can close them.

Dec 13, 2010, 04:13 AM // 04:13	#1
RainbowMists Pre-Searing Cadet Join Date: Dec 2010	A little help please? Hi everyone, I started to try playing Guild wars Nightfall again... Only to realise that they HAD to update it so you have to remember a character's name... Well... After like a year or so not playing it, I've kinda forgotten my characters names... I've sent ticket after ticket regarding the subject, but still nothing to help me "get my account" back. I send one ticket at a time, until I have a reply for that ticket. I have send my real information, as much information regarding my characters as possible, etc. Even sent the game activation code and other details... However, I am unable to send any "screenshots" of my characters, because unfortunately I don't have screenshots, as this pc is slightly newer (as well as the other one crashed and went kablooey..) On average, when should I get my account back? Or rather, when will I receive one of the characters names? It's been two days already, and at this rate I may as well buy a new GW, as there are certain offers available. I wouldn't even mind if they deleted or cleaned the account so I started fresh, it was what I was planning to do anyway. ~_~ I want to play.. I was going to show my friend the game, as she might be getting it too... But I can't play because of the stupid "character" update, where you need to remember the name... Sigh

Dec 13, 2010, 04:22 AM // 04:22	#2
Kumu Honua Jungle Guide Join Date: Feb 2008	Patience. It's the weekend. They will respond to you, and if you have enough information, you will get your account.

Dec 13, 2010, 07:46 AM // 07:46	#7
Johny bravo Wilds Pathfinder Join Date: Aug 2006 Guild: [SoS] Profession: N/	Just another thing to point out. You may not want to delete all your characters as they get b-day presents that can be sold or used for your Hall of Monuments (EoTN thing)

Dec 13, 2010, 10:35 AM // 10:35	#12
RainbowMists Pre-Searing Cadet Join Date: Dec 2010	Ah... I suppose that's true, but I have none. Otherwise I'd be playing right now.. GW2 looks insane... I want that too. XD

Dec 13, 2010, 12:53 PM // 12:53	#13
Darcy Never Too Old Join Date: Jul 2006 Location: Rhode Island where there are no GW contests Guild: Order of First Profession: W/R	Stop creating new tickets. It just confuses the support system without moving things along any faster. In fact, it might help to email [email protected] with Character Name - Multiple Tickets in the subject line. Give them all your owner & account info (they don't need the password) and list the ticket numbers so they can close them.